Enhanced Customer Service

By selecting Enhanced customer service, NetNearU’s trained customer service staff will perform the following help desk duties:

• Monitor equipment health status
  "Equipment” is defined as those hardware platforms supported by NNU. It does not include third party hardware incorporated into the solution not found within the NNU supported hardware listing.

• Attempt to diagnose and correct equipment problems remotely.

• Provide the network operator an automated email notification in the event that onsite assistance is required Reporting of errors and warnings is limited to NNU supported equipment and requires the network operator to provide email address that should receive automated notification.

• Provide the following Wi-Fi end user assistance 24 hours per day, seven days a week:
  • Username and password inquiries
  • Billing inquiries Refund requests
  • Subscriber account cancellations
  • Limited wireless card configuration support