Standard Customer Service

The following services are provided at no additional charge to NetNearU Network Operators:

• Internet-based server access to the TRACKOS reporting system and tools, allowing network operators to track activity 24 hours a day, 7 days a week. A user name and password will be offered to the network operator to access detailed reporting available through the company's TRACKOS system.

• Software technical support provided to network operators for NNU software products.

• Software updates provided to network operators for NNU software products.

• Setup assistance with equipment, limited to TRACKOS™ interaction with the equipment.

• Automated email notification to network operators of equipment reporting warnings and errors.

• Limited assistance to network operators for ISP, hardware and software-related problems Monday-Friday, 7:00 A.M. - 7:00 P.M. central time.