Frequently Asked Questions
What is a wireless network?
What kind of network technology is being used to provide this service?
What do I need to use the service?
How do I get online?
Is my credit card information secure?
Where can I purchase a wireless card?
How do I log in to use the service?
How do I log out and stop session billing?
How will I be billed?
Will I receive an invoice when I use the service?
Can I change my rate plan?
How can I view/edit my account information?
What if I have problems using the service?
Can I access my corporate LAN?
What kind of security is available through my wireless connection?



What is a wireless network?

A wireless network is a Local Area Network (LAN) that replaces wires and cables with radio frequency (RF) connections. Wireless networks have a relatively small coverage area, between zero and 300 feet per radio transceiver depending upon the surrounding building structure. Wireless networks give you the freedom to access the Internet, email, instant messaging services and your company's network anywhere within the signal coverage area.

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What kind of network technology is being used to provide this service?

Our Routing Access Points are equipped with the industry-standard Wi-Fi compliant (IEEE 802.11b) wireless Ethernet LAN, an 11Mbps high rate DSSS standard for wireless networks. In addition to our routing access point, an Internet connection is also required. Cable modem/DSL service or a T1 (or higher) for Internet connectivity is sufficient.

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What do I need to use the service?

To use the service, you will need:

  1. A laptop computer running a current version of Windows (Windows 95 or greater).
  2. Wi-Fi compliant (IEEE 802.11b) wireless network card.
  3. A valid credit card (to set up an account).

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How do I get online?

To get online, you will need to:

  1. Install a wireless network card into your computer and configure it for use with the wireless network. For assistance installing or configuring your wireless card, click the "Support" link on the Welcome Page.
  2. Open an account. To create your account, click the "Sign Up" link on the Welcome Page.

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Is my credit card information secure?

Yes, your credit card information is secure when you sign up for our service. All customer information is sent over an SSL (Secure Socket Layer) link to our servers for processing.

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Where can I purchase a wireless card?

Wireless cards are available from major vendors such as Lucent, Cisco, 3Com, Intel, and Sony. They are sold through online retailers such as iGo, Insight, PC Connection and Micro Warehouse. Offline retailers include Best Buy, Circuit City, Office Depot, and other computer accessory retailers. Dell, Compaq, IBM, Toshiba and Apple also are offering wireless cards for their notebook computers and/or selling wireless-integrated notebooks.

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How do I log in to use the service?

To log into the service, proceed as follows:

  1. Begin with your computer turned off and your wireless network card installed.
  2. Turn on your computer, allow it to fully "boot" up, and then launch your web browser.
  3. The Wireless Log-in page should appear.
  4. Enter your account username and password in the appropriate fields and click the Submit button.
  5. If the username and password are entered correctly, a wireless "disclaimer" page will appear with Accept and Decline buttons located on the bottom of the page. After reading the disclaimer and logout agreement, click the Accept button. You are now ready to surf!!

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How do I log out and stop session billing?

To stop session billing, you must logout using one of the methods described below:

  1. Click the "Logout" button found within the logout pop-up window. This window appears after each successful login.
  2. Note: Using the above logout method requires that the pop-up window remain either minimized or open during your session.

  3. Turn off your computer for a minimum of (20) minutes and let the system automatically end your session. Note: You will be billed for all minutes leading up to the automated logout.
  4. NOTICE: It is your responsibility to logout when finished. Credits or additional minutes will not be provided to those end-users who fail to logout properly.

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How will I be billed?

All charges for use of the service will be applied to the credit card number you provide at the time you set up your account. As described below, billing times will vary depending on the type of rate plan chosen:

  • Monthly Subscription Plans: On monthly subscription plans, your credit card will be billed the designated flat rate at the time of signup. At the end of each monthly billing cycle, your account will automatically renew and your credit card will be charged the flat rate again plus any additional per-minute charges incurred from the previous month.
  • "Daily Use" Plans: On "daily use" plans, your credit card will be billed the designated flat rate at the time of signup. Each daily session lasts 24-hours and you may log in as many times as needed without incurring any additional charges. Note: Each time you login in after a 24-hour session has expired, your credit card will be charged the designated flat rate again and a new 24-hour session will begin.
  • "Per Use" Plans: On "per use" plans, your credit card will be billed the designated flat rate plus any additional per-minute charges (if applicable) at the conclusion of each session. Note: With "per use" plans, a new billing cycle begins each time you login to use the service.

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Will I receive an invoice when I use the service?

Yes, you will receive an initial "Welcome" e-mail at the time you sign up for the service as well as invoices each time your credit card is charged. All correspondence is sent to the email address you provide at the time you set up your account.

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Can I change my rate plan?

Yes. To change your rate plan, click the "My Account Info" link on the Welcome Page.

Note: Any changes made to your rate plan will not take effect until the end of your current plan's billing cycle.

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How can I view/edit my account information?

To view / edit your account information (i.e. update address, change password, view current usage, etc.), click the "My Account Info" link on the Welcome Page and proceed to the appropriate account information section.

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What if I have problems using the service?

If you experience difficulty connecting to the wireless network, click the "Support" link located on the Welcome Page. The Support area of our web site contains helpful troubleshooting documents as well as a complete "User Guide" for your reference. A contact number is also provided for additional assistance.

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Can I access my corporate LAN?

Yes. If your company allows Internet remote access into the corporate network, then you may connect. If your company has a VPN (virtual private network), you should be able to run your VPN or secure tunneling client software over the Speed Zone Routing Access Point connection.

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What kind of security is available through my wireless connection?

We do not enable WEP (Wired Equivalency Protection) on any of the wireless equipment used in our network. Therefore, no special keys are required to use the service. WEP encryption is not yet practical for a public access network, due in part to the absence of a standardized method for relaying encryption keys between different manufacturers' equipment. Although wireless network security is not provided, our system does support secure Virtual Private Network (VPN) access. If your company has a VPN, we recommend that you connect via the VPN for optimum security. We also encourage our subscribers to observe standard security practices.

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